Player Promise
Our Player Promise at Llanbikefest UK
Llanbikefest Online UK is a proud member of the Fortune Lounge Group. We hold to their standards and ethics, providing our players with the best entertainment, the highest level of responsibility, superb security measures and genuine service excellence.
This is the Llanbikefest Promise, our guarantee to you.
We strive to ensure that:
Regarding bonuses and promotions...
- All opening offer amounts will be paid out within the time frame as specified in the casino Terms and Conditions.
- We present the best tournaments and promotions possible.
- All promotions and their mechanics are clearly communicated.
- Everything regarding wagering requirements and tournament Terms and Conditions are clearly conveyed to you.
- All promo winners are announced in due time, and all prize amounts are paid out to the correct person/s on the precise dates specified.
Customer service and support...
- Guarantees a wide range of channels for you to access customer support and service features, to ensure your questions, queries and issues are handled as speedily and efficiently as possible.
- Ensures that any problems have been handled to your satisfaction.
Contact your Floor Manager at [email protected] if you feel the need to escalate your concerns.